Handmade products and custom upholstery will ship within 8-10 weeks. Shipping lead times will vary based on production time and shipping location. Most in stock items ship within 3-5 business days and arrive on your doorstep within 10-14 business days. Once you place your order, you will receive a confirmation email from our customer care team with your shipping details. Tracking information will follow once the order has shipped.
Shipping charges will vary between items and are determined based on the total package weight of the purchase and shipping location. Please contact us as soon as possible if the shipping address on your order has changed, as re-routing fees may apply.
Please contact our customer care team regarding shipping information for specific products.
Custom made items are not eligible for returns. In stock items may be returned within 15 business days. We will issue a refund to the original payment method minus the cost of shipping and handling. Returned items must be in original packing and in unused/resellable condition. Please allow 10-15 business days for the return to be processed.
We take pride in the quality of our products and the condition in which they arrive to you. All items are carefully inspected before they leave our facility. If you receive a damaged item, please promptly notify our customer care team. Claims for damages must be reviewed within 5 days of receipt. We will work carefully to resolve any issues with damaged or defective merchandise.
Unfortunately, we can’t accept exchanges. Our limited inventory makes exchanging merchandise difficult. If there is an issue with something you’ve received, please contact our customer care team, and we will do everything we can to make sure you’re 100% satisfied.
To return for an item delivered via FedEx, go to the Order History tab of your Imagine Home account. Click on the “Request Return” link next to the item you wish to return. To initiate a return for an item delivered via our white-glove service, please contact our customer care team.
We will contact you once the returned item has been received. Please allow 10-15 business days for the return to be processed and the refund to be posted to your account.