Imagine Home – Our hand – made products ship from California and North Carolina so shipping times vary. Most products ship with-in 3-5 business days and arrive on your doorstep with-in 10-14 days. Once you place your order you will receive an order confirmation for our staff with your shipping info and when we do ship we will provide you with your tracking information.
To return for an item delivered via FedEx, go to the Order History tab of your Image Home account. Click on the “Request Return” link next to the item you wish to return. To initiate a return for an item delivered via our white-glove service, please call Customer Service Specialist
Our limited inventory makes exchanges difficult. If an item is no longer on the site, it’s unfortunately no longer available. If you do have an issue with something you’ve received, please contact Customer Service by email at firstname.lastname@example.org or give us a and we will make sure your 100% satisfied
We take pride in the quality of our products and the condition in which they arrive to you. If something isn’t right with your order, simply give us a call or email and we will contact you within approximately one business day to resolve the issue.
After we receive your returned items and confirm that all items are in saleable condition, we will e-mail you confirming that your return items has been received. Your refund or credit will be processed in 10-15 business days.